General Information
What is The Artisan Farmers Market?
The Artisan Farmers Market is an online platform connecting customers with local farmers, artisans, and craft producers. We provide a curated selection of fresh produce, handmade goods, and unique creations directly from trusted vendors.
Where are your products sourced from?
All our products are sourced from local farmers, artisans, and small businesses. We prioritize sustainability, quality, and ethical practices to ensure you receive the best.
How does the online market work?
Browse our online shop. Add your favorite items to your cart. Choose from delivery & pickup options. Some vendors can ship their products as well. Your purchase directly supports local makers and producers!
Do you have a physical location?
The Artisan Farmers Market is an online platform with pick-up/drop-off location of 8474 IH 10W, Orange, Texas, 77632. We host pop-up events and seasonal markets—subscribe to our newsletter for updates!
Shopping and Ordering
How do I place an order?
Browse by category, select your items, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Is there a minimum order amount?
There’s no minimum order requirement, unless set by each vendor. However, a minimum order of $50 applies for the Multi-Vendor weekly delivery service.
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay and Woo Pay.
Can I change or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Contact our support team for assistance.
Do you offer gift cards or gift options?
Yes! Our digital gift cards are perfect for any occasion.
Delivery and Pickup
Do you offer shipping?
Yes, certain products can be shipped nationwide, while others are only within Texas. Shipping rates and times vary based on your location and each individual vendor.
Do you offer local delivery or pickup?
Yes, we offer local delivery and pickup at select locations. Check our website for details and availability in your area. Individual vendors may set their own delivery and pick-up times/locations (view their options at their vendor store and at checkout)
What is the expected delivery time?
-Individual vendor orders may take 1-3 days.
-Multi-vendor Delivery is weekly on Wednesday; all orders must be submitted by Sunday at 6 pm.
-Shipped orders may take 3-5 business days; dependent on location and individual vendor.
How do you ensure the freshness of perishable items?
We use insulated packaging when needed to maintain the quality of perishable goods. We also highly recommend that someone is available to receive the order.
Products and Vendors
What types of products do you offer?
We offer fresh produce, handmade crafts, baked goods, natural skincare products, and home decor. Explore our categories to discover unique finds!
How are your vendors selected?
We partner with artisans and producers who share our values of quality, sustainability, and craftsmanship. Every vendor is carefully vetted and verified for our communities safety.
Can I contact the vendors directly?
Yes! Vendor profiles often include contact information, or you can message them through our platform.
Are your products organic or non-GMO?
Many of our vendors offer organic and non-GMO options. Look for the labels on individual products for details.
Returns and Refunds
What is your return/refund policy?
We aim for 100% satisfaction. If there’s an issue with your order, contact us within 7 days for a resolution. Refunds or replacements are available for eligible cases.
What if I receive damaged or incorrect items?
Please email us a photo and description of the issue within 48 hours of delivery. We’ll work to resolve it promptly.
Account and Support
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and receive exclusive offers.
How can I contact customer support?
Email us at info@theartisanfarmersmarket.com or use our ticket-based support system. We’re here to help!
Can I track my orders?
Yes! After checkout, you’ll receive tracking updates via email or SMS.
Community and Sustainability
Do you support local farmers and artisans?
Absolutely! Every purchase helps sustain local businesses, families, and communities. We are changing the way our community can connect and shop local.
What sustainability practices do you follow?
We utilize eco-friendly packaging when available, partner with sustainable vendors, and minimize waste wherever possible.
Can I volunteer or get involved?
Yes! Join our community by volunteering at events or sharing your ideas. Contact us for more information.